About the Role
Padder is seeking a Customer Success Manager to help build and run a world-class SaaS platform for independent landlords. Padder empowers landlords to manage and grow their portfolios by saving time and money.
The Customer Success Manager will work alongside the co-founders to build out the fundamental systems of the business. They will be the face of Padder, engaging with landlords and tenants to troubleshoot issues, collect feedback and build out the customer success functions. The Customer Success Manager will build the foundation to grow our start-up as we continue to find innovative solutions to solve the most significant pain points in rental real estate.
Requirements
Must haves to be successful in the role:
2-3 years of experience in a similar customer-facing role or equivalent experience.
Ability to thrive with multiple responsibilities and competing priorities.
Highly process oriented - You can analyze customer journeys, layer on customer feedback, document processes, and build new systems.
Superb communication skills in the broadest sense – proactively identifying context gaps with our customers and resolving them through the proper written and spoken channels.
High level of autonomy - You will need to produce results with minimal oversight.
Comfortable with ambiguity - There is always a lot to do in a startup, with no ”right” way to accomplish it.
A willingness to step out of your comfort zone and learn fast - you will be instrumental in building out 0->1 infrastructure and may have to roll up your sleeves and learn how to build out a new process or system you may not have experience in.
A strong desire to constantly improve yourself and your work environment and the ability to turn those desires into actions.
Experience using modern CS SaaS technology and tools.
Nice to haves but not required:
Ideally, you have experience within the startup, technology, or real estate space.
You are a skilled user of Intercom, Hubspot and/or Zendesk
You’ll be doing things like:
Building a support organization from the ground up, supporting our landlords and tenants to make renting better for everyone.
Working with our landlord and tenant users to troubleshoot issues when they arise.
Source and set up customer success software to scale our self-help functionality.
Proactively building self-help resources to help landlords troubleshoot without human intervention.
Building our culture and values to create a productive and diverse work environment.
As in any start-up, you will help with tasks outside your domain expertise. This can include marketing, partnerships, operations, events, and more!
Location
We are looking for someone based in Toronto, where we are headquartered. We're remote-first so that you can work from anywhere, with regular team huddles at our co-working space. Slack, Notion, Google Drive, Google Meet, and email are our primary tools for collaboration.
Inclusiveness
At Padder, we are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee can reach their potential.
Compensation
Salary: $50k-$70k
Equity: <0.15%
Please send your resume and a short blurb about yourself to careers@padder.com
About the Company
Padder makes it easier for independent landlords to manage their properties and the tenant experience. We are on a mission to make renting simpler and more transparent experience for everyone involved.